QNET ANSWERS

Find the answers to your Frequently Asked Questions about QNET!

What is QNET?

QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle, and education through an e-commerce platform. QNET’s products are designed to help people live healthier and improve their lifestyle and

What is Direct Selling?

Direct selling is a method of marketing and retailing goods and services directly to the consumers, in their homes, or in any other location away from permanent retail premises. Such type of sales is largely driven by word-of-mouth referrals. Products

What does QNET sell?

QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle and education through an e-commerce platform. We sell supplements, skincare products, homecare goods, online courses, travel packages, watches, jewelry and

Who is the owner of QNET?

QNET is a subsidiary of the QI Group of Companies. QNET is the direct selling business of the QI Group which has a number of other business interests. 

What is V-Convention?

V-Convention is The V’s flagship event that gathers QNET direct sellers, business leaders, industry experts, and global entrepreneurs on one stage. Touted as the largest gathering of network marketing professionals, V-Convention has managed to attract over hundreds of thousands of

What is RYTHM Foundation?

An acronym for ‘Raise Yourself To Help Mankind’, RYTHM is a clarion call at the heart of everything the Social Impact Initiative of QNET does. RYTHM Foundation embraces the principles of Empowerment, Volunteerism, and Resilience to transform the world –

What is QI Group?

QI Group is a multi-business conglomerate headquartered in Hong Kong. The Group’s business interests include direct selling, travel and leisure, education, lifestyle and retail. The QI Group was founded by Vijay Eswaran and Joseph Bismark who serve as the Executive

Who is responsible for resolving customer issues when there are problems, QNET or your IRs?

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual customer contact centre that deals with customer grievances through phone and e-mail. Details of our customer support, known as the

How do I contact QNET?

You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs. The GSC team consists of highly trained specialists who speak your language and work in your time zone. GSC’s operating

In which countries does QNET operate?

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in extending assistance to an expanding community of Independent Representatives and customers. You can find more information about them here.

Where is the QNET headquarters located?

The QNET headquarters is in Hong Kong.

How does QNET’s business work?

QNET’s business combines the principles of two major industries – e-commerce and direct sales. Any customer purchasing a product from QNET can choose to take up the opportunity to become an Independent Representative (IR) or be just a consumer. IRs

How do I do eKYC?

Completing the eKYC (electronic Know Your Customer) process with QNET is a straightforward task that only takes a few minutes. To begin, make sure you have a valid ID, such as a national ID, passport, or driver’s license, in the

How do you control the activities of your sales representatives? Are they all independent?

Once again, it’s important to remember that IRs are not employees of the company and cannot be called ‘sales representatives’. They are independent representatives, running their own business. As a company, QNET always ensures compliance with local laws and regulations.

Are vacation packages given to the customers on completion of a milestone?

No. Vacation packages are simply one of the products avaialble through QNET. Just as a customer would buy a nutrition product from the company, they can buy a vacation product from the company. 

What is the relationship between the IR with QNET?

Customers learn about QNET products and services from existing Independent Representatives (IRs) of QNET. An IR is a person who registers on QNET’s website under a unique identification number and becomes entitled to provide marketing services to QNET by promoting

Do I have to recruit other people to make money?

NO. You cannot make money in this business just by recruiting people without sales of products and services. Only pyramid schemes focus on recruiting people. Such schemes are not sustainable and will inevitably collapse. QNET’s business is based on a

Is it true that someone can just invest some money in QNET and they will keep earning “passive income”?

This is not true. QNET is not an investment scheme and just like any other business opportunity, QNET business requires hard work to increase the probability of achieving success. Those who join the business must have the determination to work

I want to join QNET but I have no money. What should I do?

Join QNET when you feel that you are ready. We don’t recommend potential IRs to go beyond their means to join the business. Calculate and understand the risks and business potential carefully before deciding to join. 

How quickly can I start making an income with QNET?

Direct selling is a business like any other. It is not a get-rich-quick scheme. To succeed in this business, you need to work hard, be patient and committed, and be goal-oriented. This business gives you the opportunity to become an

Does QNET refund money? How to get refund from QNET?

At QNET, every product and service is created with the Independent Representatives or distributors in mind. However, our commitment to you goes above and beyond as can be seen in the robust QNET Returns and Refunds Policy. We aim to

Are independent representatives free to determine the price of the products?

Our IRs do not ‘sell’ the products and services in the traditional manner. They just have to refer our products and services to prospective customers and are compensated in commissions when such customers make a purchase and in accordance with

Are your sales representatives obliged to pay tax?

All our IRs are bound by the laws, rules and regulations of the countries in which they live and work. It is their obligation to pay any taxes or levies, as required by local laws. This is conveyed in our